Who we are
Vixey is a fitness product operated by FoxTech Innovation. It includes the Vixey member app and the tools a gym or studio uses to manage members, memberships, and training. This policy explains what information those products collect and how it is used.
Questions about this policy: privacy@vixey.ai.
Information we collect
Depending on which part of Vixey you use, we collect:
- Account details such as your name, email address, and login credentials.
- Fitness profile such as birth date, gender, height, weight, fitness level, goals, training days, injuries or pains, posture notes, and a profile photo if you add one.
- Training activity such as workout plans, sessions, and progress you record in the app.
- Location when you allow it, for example to set a training location or unlock a location-based offer. You can turn location off in your device settings.
- Subscription status for in-app purchases. Purchases are processed by Apple, Google, and our subscription provider. We do not store your full card number.
- Business records entered by a gym or studio in the staff tools, such as clients, employees, branches, memberships, and invoices.
- Technical data such as device type, app version, and diagnostic logs needed to run and secure the service.
How we use it
We use this information to:
- Create and secure your account.
- Build and update training plans and live workouts.
- Show membership, billing, and attendance information to the gym you train with.
- Process subscriptions and restore purchases.
- Send service messages you opt into, such as workout reminders.
- Keep the apps reliable, fix problems, and prevent abuse.
Who we share it with
We share information only as needed to run Vixey:
- Your gym or studio, for member records, schedules, and training that staff manage for you.
- Service providers that host the apps, sign you in, store files, send notifications, or manage subscriptions.
- Apple and Google, when you buy or restore a subscription through the app store.
- Authorities, when the law requires it.
We do not sell your personal information.
How long we keep it
We keep account and training information while your account is active and for as long as the gym’s records or the law require after that. You can ask us to delete your member account by emailing privacy@vixey.ai. Some records, such as invoices, may be kept where we have to.
Your choices
- Update profile details in the app.
- Turn off location and notifications in your device settings.
- Manage or cancel a subscription in the App Store or Google Play.
- Ask for a copy of your information, or ask us to correct or delete it, at privacy@vixey.ai.
Children
Vixey is not directed at children under 16. We do not knowingly create accounts for them. If you believe a child has given us personal information, contact us and we will delete it.
Changes
If we change this policy, we will update the date at the top of this page. Continued use of Vixey after that date means you accept the updated policy.